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Hi Support team,
I'm trying to conduct payment for my subscription, but on the last step I'm getting the following error message (please also find screenshot attached):
Payment for this subscription requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with `subscription.latest_invoice`. Additional information is available here: https://stripe.com/docs/billing/subscriptions/overview#requires-action
Can you please help me resolve this?
Mia Alissi
Here’s how you can resolve the Stripe payment authentication issue for your QuantConnect subscription:
Step-by-Step Solution:
Log In:
Sign in to your QuantConnect account and go to the "Account > Billing" or "Subscriptions" section.
Locate the Subscription:
Find the subscription or invoice marked as “Requires authentication” or “Pending”.
Complete the Payment:
Confirmation:
If It Still Fails:
Learn More:
Following these steps usually resolves this authentication issue. If you need further assistance, QuantConnect support will be happy to help!
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
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The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
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