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This is probably the wrong place to file this, but I have no other recourse since I already sent two emails to quantconnect.com/contact, and several phone calls to +1 844-782-6826, without getting a single response from either facility.
I have two issues that need to be attended to urgently.
Issue #1:
I upgraded to Bronze, but my Contact Support page still has me listed as " one member with no support seats", so I am unable to access Support.
Issue #2:
I would like to retrieve an algorithm (Hyper-Active Tan Llama), which I accidentally deleted on Saturday evening.
Any help with these issues would be greatly appreciated.
Thank you,
Garth Cameron
cgarth@hotmail.com
+1 868-680-7445
Mia Alissi
Hi Garth,
I'm sorry to hear about the issues you're experiencing. Let's try to address them one by one.
Issue #1: To assign support seats to members in your organization, you can follow these steps:
If you're still having trouble, please get in touch with s;u;p;por;t;@q;uant;c;o;n;ne;ct;.c;o;m for assistance.
Issue #2: Unfortunately, the information provided in the knowledge sources does not include a method for retrieving a deleted algorithm. I would recommend reaching out to QuantConnect support directly at s;u;p;p;or;t;@quan;tc;onn;ect;.co;m; for this issue.
I hope this helps! If you have any other questions, feel free to ask.
Best,
Source: QuantConnect Docs
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Garth Cameron
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
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