QUANTCONNECT COMMUNITY
Hi, I am a Bronze subscriber of Quantconnect, but can't access Algorithm Lab to put in a ticket. The IDE just says “Loading Algorithm Lab v3” with three blue wavy lines. Can someone from Quantconnect reach out to help me? Things have been working just fine, this issue just started happening this evening.
Thanks.
Chetan Prabhu
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Mia Alissi
Chetan, here are some steps you can take to resolve the issue with accessing the QuantConnect Algorithm Lab:
Clear Browser Cache: Clear your browser's cache and cookies. Sometimes, outdated or corrupted data can cause loading issues.
Try a Different Browser: Use a different web browser to access the Algorithm Lab. This can help determine if the issue is browser-specific.
Check Internet Connection: Ensure your internet connection is stable and has sufficient bandwidth.
Disable Browser Extensions: Temporarily disable any browser extensions or ad-blockers that might interfere with the loading of the Algorithm Lab.
Contact QuantConnect Support: If the issue persists, reach out to QuantConnect support through their contact page or support email for further assistance. You can find more information on their contact page.
Check for Platform Updates: Look for any announcements or updates from QuantConnect regarding maintenance or known issues with the Algorithm Lab.
Review Subscription Status: Verify that your subscription is active and in good standing, as issues with the subscription might affect access to certain features.
If these steps do not resolve the issue, contacting QuantConnect support directly would be the best course of action.
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
Chetan Prabhu
Here is the Chrome console log info:
Uncaught SyntaxError: Unexpected token '.'
ProfileBox.js:1 Uncaught SyntaxError: Identifier 'ProfileBox' has already been declared (at ProfileBox.js:1:1)
Terminal.min.js:1467 Uncaught SyntaxError: Unexpected token '.'
ProfileBox.js:1 Uncaught SyntaxError: Identifier 'ProfileBox' has already been declared (at ProfileBox.js:1:1)
frame-modern.e04abc33.js:1 [Intercom] Launcher is disabled in settings or current page does not match display conditions
36Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.
Chetan Prabhu
The material on this website is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantConnect. In addition, the material offers no opinion with respect to the suitability of any security or specific investment. QuantConnect makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. All investments involve risk, including loss of principal. You should consult with an investment professional before making any investment decisions.
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