Received the response below (bolded the aspects that I thought were important):
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Thank you for contacting Interactive Brokers.
Currently, SMS is set as the authentication method for username (marc46992). If you are not receiving the SMS security code while logging in then you can try using the Voice text option by clicking on [Didn't receive a security code?] and select [Voice] as your delivery method. You should get a voice call with the code. You should get a voice call with the code. You can refer to the steps on the following link: LINK../3396
Additionally, you can also try restarting the phone and check if you still do not get the SMS or voice call.
Please note that SMS is still considered as temporary authentication method. You can partially opt out of two factor authentication for trading from Client Portal only when you have permanent authentication method like IBKR Mobile app activated. However, it is mandatory to have two factor authentication for Client Portal. Hence, you will need to consider activating IBKR Mobile app for authentication as it is an integrated app with both trading and authentication components inbuilt.
The app can be activated directly on an Android or an IOS based smart phone at this point of time and post-activation it can be used for authentication. Once IBKR Mobile has been activated, you do not have to depend on SMS authentication. It will work regardless of the phone SIM card type or carrier and even if a SIM card is not present at all. It provides secured access to the account with seamless authentication via fingerprint or PIN. For more information about IBKR Mobile, please refer to the following knowledge base article: ibkr.info/article/2260
Once IBKR Mobile is activated, you can opt out of two factor authentication for trading from Client Portal. Here are the steps to partially opt out of Two Factor authentication on Client Portal: Click Settings > User Settings >Security > Secure Login System > Secure Login required for trading.> Check the radio button "I Only want to use my Secure Login Device When logging into Account Management." and click Continue.
You can find these steps on the following user guide: www.interactivebrokers.com/en/software/am3/am.htm#am/settings/slsoptout.htm
(Pcnpj - the link above states: "We offer a partial opt-out only. Once you partially opt out, a Secure Login device is required to log into Account Management only. You will be able to use your username and password without a security device to log into any of our trading platforms.")
Should you need further assistance, please feel free to contact us.
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I have followed the steps and I attempted to reploy but I am receiving the same error.
Any thoughts or advice?